1. Booking Policy

• Online bookings must be made at least one (1) day in advance.
• A down payment via GCash is required to confirm your booking.
• Customers are required to arrive on time for their scheduled booking.
• The system and the business are not responsible for any delays caused by traffic, weather, or other personal situations that may prevent the customer from arriving on time.
• Customers who fail to arrive within the 15-minute grace period may lose their reserved slot, and the service may be offered to walk-in clients.
• Since this is an advance booking system, customers are expected to plan their travel accordingly and arrive before their reserved time begins.
• The business and the system will not be held liable for any missed appointments or service delays resulting from late arrival.

2. Payment Terms

• Payment proof must be uploaded within (15 - 30) minutes of booking.
• Bookings without payment proof will be automatically cancelled.
• The total payment must be completed at the shop before or after the service is done, depending on the selected payment option.
• All prices displayed in the system are subject to change without prior notice.

3. Cancellation and Refund Policy

• If the proof of payment is not valid it will be rejected and the booking is voided
• All payments, including down payments, are non-refundable once made, regardless of cancellation reason or timing.
• Failure to notify the business within the allowed period will be considered a no-show, and the payment will be forfeited.

4. Queue and Service Policy

• The system follows a first-booked, first-served queue policy for confirmed reservations.
• Walk-in customers may be entertained depending on slot availability.
• The estimated service time displayed in the system is only an approximation and may vary depending on actual service conditions.
• Any delay in service due to equipment maintenance, staff availability, or unforeseen events will be communicated to affected customers promptly.

5. Liability

• SudsUp Carwash and its staff will only be responsible for damages directly caused by our service procedures.
• The business is not liable for pre-existing damage or for personal items left inside the vehicle.
• Customers are encouraged to check and remove all valuables before availing of services.

6. Privacy and Data Policy

• SudsUp collects and uses customer data solely for service delivery, booking management, and communication purposes.
• Customer data is stored securely and not shared with third parties without consent.
• The system complies with the Data Privacy Act of 2012 (Republic Act No. 10173).

7. System Use and Access

• Any misuse, attempt to hack, or unauthorized modification of the system may result in account suspension or legal action.
• Users must not create multiple accounts to exploit booking.

8. Agreement

• By confirming a booking, the customer acknowledges that they have read, understood, and agreed to all terms and conditions stated above.
• Using SudsUp services, you agree to these terms and conditions for car wash and detailing services.
• Customers must provide accurate information when booking or registering in the system